Privacy
Notice
This
Website is operated by UHS Pty Ltd, as the Data Controller, with its head
office located at Lidcombe Business Park, 3-29 Birnie Avenue, Lidcombe NSW
2141, Australia. You can contact us via email: Privacy[@]carrier.com for any question regarding your privacy.
UHS Pty Ltd,
its subsidiaries and affiliates, part of the Carrier Global Corporation group
of companies (collectively, “Carrier”),
are committed to protecting the privacy of visitors to our websites (“Websites”) and users of our mobile
applications (“Apps”). It is
important that our users understand how we collect, use and disclose Personal
Information (as defined below). Carrier has implemented technical, administrative
and physical measures to safeguard any personal information that we may
collect.
This
Privacy Notice describes our practices related to Personal Information
collected through the Websites and Apps, unless there is a separate privacy
notice for a particular website or mobile application.
Carrier has
a separate General Privacy Notice that covers Personal Information that Carrier
may collect and process separate and apart from its Websites and Apps. If you
apply for a job through the Carrier Global Corporation website, Carrier’s use
of the Personal Information you provide through the Careers section is governed by Carrier’s Job Applicant Privacy Notice found in that Careers section, and
not this Privacy Notice. For individuals in the United States, Carrier has a HIPAA Privacy Notice. Carrier may use cookies and other tracking
technologies on its Websites and Apps.
“Personal Information” is information through which a
natural person is identifiable or may be identified. Carrier collects, uses and
processes your Personal Information in order to provide you with services,
products or information that you request.
The
collection of Personal Information will be transparent to you, and you will
have the opportunity to decide whether or not to provide it. If you choose not
to provide any of the Personal Information requested, Carrier may be unable to
complete your transaction, or provide the information, services or products you
have requested.
Carrier
collects information, including Personal Information, from you when you submit
a form or request, or register a product with Carrier, such as: name, physical
address, the company for whom you work, phone number, email address and fax
number, as well as any other Personal Information you provide to Carrier. Carrier
may also ask you to provide information about the product you are registering (e.g.
a device identifier) or the person/company that installed or maintains it.
Carrier may
also collect information through your use of our Websites or Apps, such as
device identifiers, IP address, log files, and location data. Please see “How
does Carrier use cookies or other tracking technologies?” below for more
information.
Your mobile
or internet services providers may have a conflicting privacy position or
policy that permits them to capture, use and/or retain your Personal
Information when you visit the Websites or use the Apps, but Carrier is not
responsible for and does not control how other parties may collect your
Personal Information when you access the Websites or Apps.
Our purpose in collecting this information is to provide customized
services and content relevant to your specific needs and interests. Your information may be used by Carrier to
carry out our contractual obligations, authenticate you as a user and allow you
access to certain areas of our Website, Apps or social media sites or allow you
to apply for a position at Carrier.
Except where
used in support of a contract with you or to fulfil a legal obligation, our use
of your Personal Information will be only for legitimate business interests as
set out below. Personal Information collected on the Websites or Apps may be
used to:
· Conduct
basic business operations, such as communicate with customers and business
planning;
· Provide
investor services;
· Provide
requested information, items, or services;
· Respond to your request or further
process your submitted form;
· Advertise
products, services, promotions and events relating to Carrier;
· Improve
our products, services, Websites and Apps;
· Verify
your identity to ensure security for one of the other purposes listed here;
· Analyze
your behavior on our Website and Apps;
· Respond
to a legitimate legal request from law enforcement authorities or other
government regulators;
· Obtain
your location data in order to provide requested information or services;
· Protect
against fraud or investigate suspected or actual illegal activity;
· Develop
new offerings, improve the quality of our products, improve and personalize
user experience, and better prepare future content based upon your interests
and those of our general user population; or
·
Conduct investigations to ensure
compliance with, and comply with, legal obligations.
Because Carrier
is a global company with locations in many different countries, we may transfer
your information from one legal entity to another or from one country to
another within Carrier in order to accomplish the purposes listed above. These
countries include, at a minimum, the United States, the member states of the
European Union, the United Kingdom, Switzerland, Canada, and other countries, including some in
Asia. We will transfer your Personal
Information consistent with applicable legal requirements and only to the
extent necessary for the purposes set out above.
Carrier relies on available legal mechanisms to enable the legal transfer of Personal
Information across
borders. To the extent that Carrier relies on the Standard Contractual Clauses
(also called the Model Clauses) or Binding
Corporate Rules to
authorize transfer, Carrier will comply with those
requirements, including where there may be a conflict between those
requirements and this Privacy
Notice.
Carrier may
use the Personal Information you provide to contact you about products,
services, promotions, special offers, surveys, and other information that may
be of interest to you. If you prefer not to receive such communications, please
use the “unsubscribe” function within the Websites or Apps or let us know by
sending an email to privacy[@]carrier.com.
Carrier
will ensure that any marketing communications sent by electronic means will
provide a simple method for you to opt-out or unsubscribe. Please note that if
you unsubscribe from marketing communications, you may continue to receive
communications about our account or transactions with us.
We will
also use your Personal Information to contact you in response to a direct
inquiry or if you register to receive communications on any of the Websites, such
as the Investors section if available.
Carrier may
share your Personal Information with its affiliated companies and subsidiaries,
such as companies in which Carrier has control, through either direct or
indirect ownership for the purposes set out above.
In
addition, Carrier will provide access to or share Personal Information on an
as-needed basis with third parties, such as trusted service providers,
consultants and contractors who are granted access to Carrier facilities and systems
or which provide services to Carrier, and with government agencies and others
as required by law. In particular, Carrier will only share your Personal
Information outside Carrier to:
· Service providers, dealers,
distributors, agents or contractors that Carrier has retained to perform
services on our behalf. Carrier will only share your Personal Information with
third parties whom Carrier has contractually restricted from using or disclosing
the information except as necessary to perform services on our behalf or to
comply with legal requirements;
· comply with legal obligations,
including but not limited, to complying with tax and regulatory obligations,
sharing data with labor/trade unions and works councils, and responding to a
court proceeding or a legitimate legal request from law enforcement authorities
or other government regulators;
· Investigate suspected or actual
illegal activity;
· Prevent physical harm or financial
loss; or
· Support the sale or transfer of all
or a portion of our business or assets (including through bankruptcy).
Your Personal
Information will also be maintained and processed by our service providers in
the United States, the member states of the European Union, the United Kingdom,
Switzerland, Canada, Asia, and in other jurisdictions, within an appropriate
legal and contractual framework.
Carrier is
committed to ensuring the security and integrity of Personal Information. Carrier
has adopted reasonable physical, technical and administrative procedures to
safeguard your Personal Information. However, due to the nature of Internet
communications, we cannot guarantee or warrant that your transmission to us is
secure.
The
Personal Information you provide to Carrier is only kept for as long as it is
reasonably necessary for the purposes for which it was collected, taking into
account our need to comply with contractual obligations, resolve customer
service issues, comply with legal requirements and provide new or improved products
and services to users. This means that we may retain your Personal Information
for a reasonable period after you stopped using the Carrier Websites or Apps. After
this period, your Personal Information will be deleted from all systems of
Carrier without notice.
You may
request to access, update, correct, change, or delete your Personal Information
at any time. Carrier will use reasonable efforts to timely update and/or remove
your Personal Information. To protect the user’s privacy and security, Carrier
will take steps to verify the user’s identity before making any requested access
or change. To access, update, correct, change, or delete your Personal
Information, to ask questions or to raise concerns regarding data protection
and privacy, send an email to privacy[@]carrier.com.
Some of our Websites, Apps, and social media accounts allow you to make
corrections directly at the site without need to further contact Carrier.
Please note
that while we will assist you in protecting your Personal Information, it is
your responsibility to protect your passwords and other access credentials from
others.
In some
instances, Carrier may provide links to non-Carrier controlled websites, which Carrier
will make reasonable efforts to identify as such. Carrier does not control such
third-party websites, however, and cannot be responsible for the content or the
privacy practices employed by other websites. Furthermore, this Privacy Notice
does not govern information collected about you by third parties.
Carrier may
use cookies on this Website. Cookies are
small text files sent to and stored on users’ computers. We use cookies to
allow the Website to recognize repeat users, facilitate users’ access to the
Website, and allow the Website to compile aggregate data that will allow
content improvements. Cookies do not
damage users’ computers or files. If you
do not want cookies to be accessible by this or any other Carrier Website, you
should adjust the settings on your browser program to deny or disable the use
of cookies. However, denying or disabling cookies or similar technology may
prevent you from accessing some of our content or using some of the features on
the Website. Carrier may also use cookies and similar technology placed by one
of our business or advertising partners to enable Carrier to learn which
advertisements bring users to our Website.
In
addition, Carrier monitors user traffic patterns throughout its Websites
according to a user's domain name, browser type, date and time of access, and
pages viewed. Our Web servers collect the domain names but not the email
addresses of visitors. This information is collected in order to measure the
number of visitors to our Website and to determine which areas of the Website
users find useful based upon the amount of traffic to particular areas. Carrier
uses this information to enhance users’ experience at the Website and to better
prepare future content based on the interests of users.
An Internet
Protocol (IP) address is a number that is used by computers on the network to
identify your computer every time you log on to the Internet.
Carrier may
collect and keep track of IP addresses to, among other things:
· Maintain Website safety and security;
· Restrict access to our Websites to
certain users;
· Troubleshoot technical issues; and
· Better understand how Carrier
Websites are used.
Carrier (or
third parties on behalf of Carrier) may collect information in the form of log
files that are recording Website activities and statistics about web users'
habits.
Log files
are used for internal purposes only. By
using log files, Carrier can constantly improve and customize their Websites
and applications.
The entries
help us gather, among other things:
· Internal marketing and demographic
studies;
· A user’s browser type and operating
system;
· Information about a user’s session
(such as the URL, the date and time our Website was visited and which pages and
for how long were viewed on our Website); and
· Other similar navigational or
click-stream data.
Social
network information is any information that you permit a third-party social
network to share with third party application developers such as Carrier. Social network information includes any
information that is part of your profile on a third-party social network. Such social network may include, but is not
limited to, Twitter, Facebook, google+.
To find out
how your information from a social network may be obtained by us (or other third-party
application developers), please go on the settings page of the relevant social
network. Furthermore, you acknowledge that we may use your Personal Information
to match information with a social network for advertising purposes.
Carrier
cannot make assurances about the security of information that you share with
third parties, including information you share with social media sites.
For more
information about cookies and other tracking technologies, click here.
Carrier is
a global provider of building technologies.
Our fire safety, security, building automation, heating, ventilating,
air-conditioning and refrigeration systems and services promote integrated,
high-performance buildings that are safer, smarter and sustainable. As such, the following are some examples of
when location data may be requested to provide some of the services that Carrier
has to offer:
· To improve building product
capability, such as use your location data in one of our buildings to
dynamically adjust ventilation, heating and cooling settings, to turn the
lights on or off, or to unlock doors;
· If you are a visitor to or an
employee at our headquarters, use your location data to help you locate the
nearest printer or conference room, in order to provide an enhanced experience
at our headquarters;
· To enable real estate agents using
our Supra™ services to obtain or provide listing or showing information while
using Supra’s Apps; or
· To determine which service
technician is closest to a service call.
In
addition, Carrier may use location data for location and/or timekeeping
purposes for employees or contractors.
In all of
these cases, Carrier will ask permission to
collect your location data and so the collection of this data will be
transparent to you – you will have the opportunity to decide whether or not to
provide your location data. If you
choose not to provide your location data, Carrier may be unable to provide the
requested service or complete the requested transaction.
Parents, Guardians, and Children:
Our Apps and Websites are intended for visitors who are at least 18
years of age, or the age of majority in their jurisdiction of residence. Carrier
does not knowingly solicit information from, or market products or services to,
children. If you do not meet the age requirements set out above, please do not
enter your Personal Information on this or any other Carrier Websites or Apps.
Users from California:
If you are a resident of California, effective January 1,
2020, you have certain rights under the California Consumer Privacy Act of 2018
(“CCPA”), including the right to:
a)
know what categories of personal information about you we have collected and used,
including how the personal information was collected and the purpose for the
collection and use;
b)
know what categories of personal information are being sold or disclosed to
third parties and, if sold or disclosed, the categories of third parties
receiving it;
c)
access specific personal information collected about you;
d)
request that your personal information be deleted.
Requests to exercise rights under the CCPA are subject to
verification by Carrier and are also subject to certain restrictions provided
by the CCPA. We will not discriminate against California residents for
exercising any of their applicable CCPA rights. While California
residents have the right to opt-out of the sale of their personal information
under CCPA, Carrier does not sell personal information to third parties. If our
practices change, we will update this Privacy Notice and take any necessary
action to comply with applicable law.
California
residents who wish to exercise their CCPA rights can contact Carrier at privacy[@]carrier.com or use the webform located here. You can also contact us at 1-833-617-0050.
When contacting us to exercise your rights, please put “California Privacy
Rights” in the subject and body of your request and describe the nature of your
request.
Annually California
residents may request and obtain information that Carrier shared with other
businesses for their own direct marketing use within the prior calendar year
(as defined by California’s “Shine the Light Law”). If applicable, this
information would include a list of the categories of Personal Information that
was shared and the names and addresses of all third parties with which Carrier
shared this information in the immediately preceding calendar year. To obtain
this information, please send an email message to privacy[@]carrier.com with “California Shine the Light Privacy
Request” in the subject line as well as in the body of your message.
Users from the European Union and other
countries with privacy laws: You have the right to lodge a
complaint with your national or state data protection authority, which may also
be known as a supervisory authority. You also have the right to: (i) request
access to and correction or erasure of your Personal Information; (ii) seek
restrictions on; or (iii) object to the processing of certain Personal
Information and seek data portability under certain circumstances. To contact Carrier about a request to access,
correct, erase, object or seek restrictions or portability, please use the
contact methods indicated at the end of this notice.
Users from the US: Carrier
does not collect Social Security Numbers through its Websites.
As Carrier
expands and improves its Websites and its Apps, or as legal requirements change,
we may need to update this Privacy Notice. This Privacy Notice may be modified
from time to time without prior notice. We encourage you to review this Privacy
Notice on a regular basis for any changes. The date of the latest version will
be identified at the bottom of the policy.
If you have
any comments or questions or if there are other things we can do to maximize
the value of this Websites, please email privacy[@]uhssystems com.
If you wish
to access, correct, update or erase your Personal Information, or if you have
questions about Carrier’s privacy practices in general or a complaint, please
email privacy[@]carrier.com.
In the
event that you are located in a country that is governed by the General Data
Protection Regulation and would like to contact the local Data Protection
Officer, please note that in your email and your inquiry will be directed to
the appropriate person. If you wish to opt-out from sharing your Personal
Information with us or have your Personal Information be removed, you should
follow this link.
Last updated: January 5, 2021